Privacy Policy

At Mr.COM, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We may collect the following types of personal information from you:

Personal Identification Information: Name, email address, phone number, billing and shipping addresses.
Payment Information: Credit/debit card details or other payment method information. (Note: We do not store your payment details; payments are processed securely by third-party payment gateways.)
Order Details: Purchase history, order preferences, and product selections.
Technical Information: IP address, browser type, and browsing behaviour on our website (collected through cookies and other tracking technologies).
Communication Information: Emails or phone calls you have with us, including inquiries or complaints.

2. How We Use Your Information

We use the information collected from you for the following purposes:

Order Processing: To process your orders, manage payments, arrange deliveries, and provide order status updates.
Customer Service: To respond to your inquiries, provide support, or handle any issues with your orders.
Marketing: To send promotional offers, newsletters, or special discounts (with your consent). You can opt out of marketing communications at any time.
Site Improvement: To analyze user behaviour and improve our website’s functionality and performance.
Fraud Prevention: To prevent fraudulent transactions and ensure the security of your data.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

Service Providers: Trusted third-party companies that help us provide services such as payment processing, shipping, and email marketing. These providers only have access to the information necessary to perform their specific tasks.
Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or to protect our rights, privacy, safety, or property.

4. Data Security

We take the protection of your personal information seriously and use appropriate security measures to safeguard it. This includes encryption, secure servers, and strict access controls. However, please note that no method of data transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, track site usage, and provide personalized content.

You can control cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

6. Your Data Rights

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: If your information is inaccurate or incomplete, you can request a correction.
Deletion: You can request the deletion of your personal information, subject to legal or operational restrictions.
Opt-Out of Marketing: You can opt out of receiving marketing emails by clicking the “unsubscribe” link in any promotional message or by contacting us.

7. International Data Transfers

If you are located outside Sri Lanka, please note that your personal information may be transferred to and processed in Sri Lanka, where our servers are located. By using our website or providing your information, you consent to this transfer.

8. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and the revised policy will be effective as soon as it is published.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@mrcom.lk
Phone: (+94) 717-244144
Address: 142 A, Kumbuka North, Gonapola Junction, 12410, Sri Lanka